Business Support Analyst - Master Agreement Central jobs at Citi Group in United States, New York

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Execute against key priorities for the Lending business across multiple countries/jurisdictions and business divisions
• Ensure stakeholder buy-in for strategic initiatives, including key stakeholders across the three client segments
• Partner with leadership team to set goals for Lending and ensure tracking and ROI measuring are in place for all initiatives
• Supports medium- to long-term plans and functional strategies requiring coordination and integration across units, both within Wealth and the broader Citi organization
• Partner with leadership team on resource allocation, productivity initiatives and realization of cost efficiency
• Drive culture and people initiatives
• Act as delegate for Lending head when required in certain meetings
• Oversee the design, enhancement, implementation, reporting, and oversight of budgets, financials, operations, human resources and compliance by way of systems, processes, workflows, procedures and the assessment of existing environments and anticipated changes
• Engage in cost management activities as appropriate
• Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets
• Management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
• Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on the global Lending team.
• Develop business cases to drive strategic partnership across Wealth that give Citi a competitive advantage with clients

Qualifications:

• 10+ years of relevant experience in financial services
• Strategically minded with track record of execution excellence
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions-oriented approach
• Comprehensive knowledge of general IT infrastructure, Human Capital Management (HCM) and financial advice-related compliance
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• Demonstrated planning, delegation, financial reporting and budgeting skills
• Consistently detail-oriented, goal-oriented and able to work in a team
• Excellent communication skills required in order to influence a wide range of audiences
• Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
• Technical knowledge, in-depth knowledge of Profit and Loss (P&L) and understanding of end to end business operating systems.
• Customer and client focus; record of achievement in applying a client centric mindset to shape solutions and approaches

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

Responsibilities:

• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks, and controls are continually monitored, and potential risks escalated on a timely basis
• Daily collaboration across Markets Treasury Trading and Operations teams to provide solutions and identify/resolve root cause
• Acting as key point of contact for the team across internal and external stakeholders
• Provide guidance and assistance to junior staff
• Identifying trends, synergies, and weaknesses across products and regions
• Oversee the set-up of new client accounts and settlement instructions
• Serve as analytical or procedural expert for Treasury Operations deliverables/initiatives
• Promoting a culture of continuous improvement and cultivating a robust service and control environment
• Providing valuable input into strategic initiatives, reducing manual touch points, and aligning tech delivery v. business goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Thinks logically and is good at problem solving. Result orientated.
• Demonstrate sound judgement and a strong risk management mindset, through implementing sound controls and processes.

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Sec & Derivat Intmd Assoc Analyst is responsible for producing daily metrics and analyzing variances to ensure the Markets Treasury Trading desk has accurate reporting of their trading positions.Responsibilities:

• Utilize basic industry and business knowledge to contribute to the creation of customized reporting used to present information to traders and management teams
• Review and analyze FXMM trade activities to reconcile daily movements
• Support implementation of processing improvements
• Maintain accurate client information
• Provide informal guidance or on the job training to new team members when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Strong technical skills in MS Excel and MS Access
• Thinks logically and is good at problem solving
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

As part of our group of innovative thinkers, you’ll be at the forefront of disrupting and revolutionizing the industry, tackling complex challenges to meet the needs of our front office users and clients. In this role, you will manage different technology teams tasked with the buildout of a global federated customer master and related automation of customer processes.

This role requires a strategic thinker with expertise in analytics, data management, and wealth management. The individual will work closely with front-office users (bankers, service members, etc.) and our technology teams to draft requirements, process flows, and design future state solutions. This individual will be responsible for day-to-day management of multiple technology squads helping to prioritize decisions and requirements. Key Competencies required for the role include Strategic Thinking, Decision Making and Problem Solving, Project Management and Execution, Innovation and Continuous Improvement, and Adaptability and Resilience. A background in data management and data modeling will be an added benefit.

Responsibilities:

• Use your strong analytical skills to identify, collect, organize, analyze, clean and disseminate significant amounts of information with attention to detail and accuracy.

• Collaborate with cross-functional teams to define data requirements, identify data sources, and collect and preprocess data

• Lead working sessions with front-office users to understand pain points, draft requirements, and design future processes

• Define and document processes to improve and optimize future opportunities

• Own the product roadmap for the GFCM squads and customer processes

• Collaborate with engineering, data and analytics teams to design, build, and enhance tools for rollout against the product roadmap

Qualifications:

• A minimum of 6 years of relevant business data analysis experience.

• Bachelor's Degree in Computer Science/Business Management/Engineering, advanced degree is a plus

• Strong data analysis skill (e.g. SQL) along with an understanding of technical patterns used to consume and process data at scale

• Experience with leading digital initiatives as a Product Owner in Agile development process.

• Extensive experience working with engineers and developers to understand what is technically possible, how to translate customer’s needs into technical requirements that delivers scalable, reliable, and standardized data solutions.

• Strategic, results-driven and passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the servicing space.

• Ability to communicate effectively with both technical and non-technical audiences.

• Strong leadership and teamwork skills, with the ability to collaborate effectively across various teams and organizations to get the job done.

• A proven track record of problem-solving, adaptability, and creativity in addressing complex challenges.

• Familiarity with Wealth Management business processes and front office users is extremely desirable.

Anticipated Posting Close Date:

Responsibilities:

• Lead detailed technical development with seasoned developers, while following Organization's technology roadmap having hands on experience with technologies such as Java, Microservices, Cloud computing, Kafka, Oracle
• Influence and drive Architectural changes to improve application usability, performance, scalability and stability
• Applies hardware engineering and software design theories and principles in researching, designing, and developing product hardware and software interfaces.
• Creates and produces moderately complex IT architecture designs to translate user requirements to solutions.
• Evaluate risk and controls issues, evaluate application adherence against it, and ensure strict compliance to the security of the applications.
• Have hands on experience on one of the cloud platforms, understanding of architectural patterns and able to implement them
• Manage the Citi’s technology infrastructure, including software, hardware, and procured products.
• Responsible for influencing innovation efforts and partnering on game changing new products and services that increase client engagement, reach and effectiveness.
• This leader will have deep technical understanding of modern computing practices and architectures.
• Understanding of microservices architecture, including service discovery, API gateways, and inter-service communication.
• Collaborate with stakeholders to ensure program scope definition meets business objectives.
• Explore, learn and implement latest technologies in the area of AI, Intergration, Cloud computing, DevOps and guide the team on adapting the change

Qualifications:

• 10+ years’ experience in overall IT (Product Development and Software Engineering).
• 5+ years’ experience managing large scale delivery of large applications using relevant technologies
• Ability to grasp new technology concepts quickly and assist others in understanding them as well.
• Experienced technical contributor in large, global, distributed organizations, leading teams with staff located multiple time zones and supporting different business units with multiple priorities.
• Demonstrated ability to design, develop and implement complex solutions through initiatives across multiple technical domains including network, compute, storage, security, and distributed data.
• Demonstrated analytical, critical thinking, and interpersonal skills.
• Highly detail-oriented, deadline-driven, and able to embrace change.
• Strong analytical and quantitative skills; data driven and results oriented.
• Excellent communication (written and verbal), presentation, and interpersonal skills.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date: