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Jobs at Bmc in Poland

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Job type
Job categories
Job title
Poland
City
16 jobs found
11.05.2025
BMC

BMC Technical Supp Analyst Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

This is a customer facing role that will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.
This is a challenging job for anyone who likes to solve puzzles. An ideal way to describe this role is a "Reverse Forensic System Administrator" - which means you start with a problem and back yourself through the OS to determine the root cause and provide a resolution to the Control-M Automation software.
Key responsibilities include
  • Provide courteous, efficient, and professional technical support over the phone and email.
  • With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues.
  • Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
  • Work closely with the customer on complex Windows or Linux/Unix system-level problems as well as application layer issues and network communications.
  • Build and maintains appropriate test environments.
  • May review and approve cases according to the escalation procedure.
  • Prepare for and support new products within technical area - may include product install and documentation review.
  • Work on customer support related projects as assigned.
  • Test resolutions provided by development and package for release to customers.
  • Occasional weekend duties will be required
To be a successful Technical Support Analyst, you’ll need:
  • Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative, whatever it takes attitude.
  • Ability to duplicate a customer's specific software error in order to define the cause.
  • Strong grounding in Unix / Linux System Administration.
  • Customer Facing Technical Support Experience
  • SQL Knowledge (Postgres, MySQL, Oracle, MS-SQL)
  • Network Communication
  • SSL
  • LDAP
  • FTP
  • Cloud Services (Amazon Web Services, Microsoft Azure)
  • Shell Scripting
Additional Skills (highly desirable):
  • Familiarity with Control-M Workload Automation
  • High Availability/Disaster Recovery Concepts
  • Clustering Concepts

Min salary

Mid point salary

Max salary

Expand
29.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

Responsibilities:
  • Manage, troubleshoot, and respond to customer issues on BMC AMI Ops product family and Integration issues, ensuring appropriate resolution time
  • Responding to and resolving all customer enquiries (via phone, e-mail, web)
  • Identifying and reporting functional defects to higher levels of Support and R&D
  • Maintaining high level of customer satisfaction
  • Properly documenting all customer interactions and troubleshooting actions into the BMC issue management systems
  • Escalating service requests and issues appropriately in a timely fashion
  • Exercise independent thought within defined procedures and practices
  • Manage priorities and act on factors that create priorities
  • Work collaboratively with other BMC product teams
  • Capture and share knowledge
  • Willingness to participate in on-call support during designated weekends
Required Skill / Competencies:
  • AMI Ops Monitor for z/OS, AMI AutoOperator or other Mainview product experience
  • Proficient in the use of standard IBM z/OS utilities
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • 5+ years z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2…)
  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability
  • Excellent organizational/time management skills
  • Ability to handle multiple tasks concurrently
  • Analytical and problem-solving abilities
  • Ability to learn and effectively utilize Customer Support tools/resources including Salesforce, Jira, Microsoft Teams, and xWiki
  • Inquisitiveness to learn new products and ideas
  • z/OS knowledge
  • Willingness to participate in on-call support during designated weekends

Min salary

Mid point salary

Max salary

Expand
28.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

Responsibilities:
  • Manage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time
  • Responding to and resolving all customer inquiries (via phone, e-mail, web)
  • Identifying and reporting functional defects to higher levels of Support and R&D
  • Maintaining a high level of customer satisfaction
  • Properly documenting all customer interactions and troubleshooting actions in the BMC issue management systems
  • Escalating service requests and issues appropriately in a timely fashion
  • Exercise independent thought within defined procedures and practices
  • Manage priorities and act on factors that create priorities
  • Work collaboratively with other BMC product teams
  • Capture and share knowledge
  • Willingness to participate in on-call support during evenings and weekends on a rotational basis

Required Skill / Competencies:

  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Ability to learn and effectively utilize Customer Support tools/resources
  • Inquisitiveness to learn new products and ideas
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • 5+ years z/OS experience in Mainframe technologies such as JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
  • Mainframe operations, software support, or systems programming experience in z/OS environments
  • Mainframe software diagnostic skills using logs, traces and dumps
  • Experience in the installation, customization, and maintenance of system software products (SMP/E, z/OSMF)
  • Competence with disk and virtual tape storage technologies
  • Competence using/manipulating z/OS datasets and file systems including VSAM
  • z/OS Storage Management experience with any of: FDR, CA-DISK, DFHSM, and DFSMS,
  • Specific experience of any of the below are a plus:
    • TCP/IP
    • UNIX file systems
    • z/OS UNIX System Services (USS)
    • Linux: Intel and Linux OS on IBM Z variants
    • Recent versions of Windows Server and VSS
    • Oracle and DB2 data base
    • Experience in Apache, Tomcat, IBM WebSphere, and AIX are also a plus.

Min salary

Mid point salary

Max salary

Expand
28.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
  • Provide customer technical support for BMC AMI Cloud suite of products
  • Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds.
  • The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts. IMS Systems Programming experience is ideal.
  • Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.
  • Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
  • Analyse and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.
  • Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support).
  • Install, configure, troubleshoot, and provide feedback in response to software product questions.
  • Install , configure the BMC Products you will support and endeavour to recreate customer problems where possible to speed up fix resolution and QA testing.
  • Request and retrieve any problem documentation including IMS log records, SVC dumps and batch job output utilizing multiple resources including customer support application.
  • Review product technical documentation (User Help Manuals, product release notes, etc.) to ensure any identified errors and/or revisions and additions are properly documented.

Required Skill / Competencies:

  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Ability to learn and effectively utilize Customer Support tools/resources
  • Inquisitiveness to learn new products and ideas
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • 5+ years z/OS experience in Mainframe technologies such as JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
  • Mainframe operations, software support, or systems programming experience in z/OS environments
  • Mainframe software diagnostic skills using logs, traces and dumps
  • Experience in the installation, customization, and maintenance of system software products (SMP/E, z/OSMF)
  • Competence with disk and virtual tape storage technologies
  • z/OS Storage Management experience including: FDR, CA-DISK, DFHSM, and DFSMS.
  • Competence using/manipulating z/OS datasets and file systems including VSAM

Min salary

Mid point salary

Max salary

Expand
28.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

  • Cobol debugging tools in TSO and CICS. Knowledge of Cobol programming, compiling and debug a plus.
  • Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds.
  • The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts.Strong skills in Windows and Mainframe required.
  • Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.
  • Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
  • Analyze and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.
  • Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support).
  • Install, configure, troubleshoot, and provide feedback in response to software product questions.
  • Install, configure the BMC Products you will support and endeavor to recreate customer problems where possible to speed up fix resolution and QA testing.
  • Request and retrieve any problem documentation including log records, SVC dumps and batch job output utilizing multiple resources including customer support application.
  • Review product technical documentation (User Help Manuals, product release notes, etc.) to ensure any identified errors and/or revisions and additions are properly documented

To ensure you’re set up for success, you will bring the following skillset & experience:

  • You can embrace, live and breathe our BMC values every day!
  • You are able to participate in on-call support on evenings and weekends as assigned in the rotation

Min salary

Mid point salary

Max salary

Expand
28.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
  • Provide customer technical support for BMC AMI Cloud suite of products
  • Communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds.
  • The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts. IMS Systems Programming experience is ideal.
  • Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.
  • Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
  • Analyse and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.
  • Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support).
  • Install, configure, troubleshoot, and provide feedback in response to software product questions.
  • Install , configure the BMC Products you will support and endeavour to recreate customer problems where possible to speed up fix resolution and QA testing.
  • Request and retrieve any problem documentation including IMS log records, SVC dumps and batch job output utilizing multiple resources including customer support application.
  • Review product technical documentation (User Help Manuals, product release notes, etc.) to ensure any identified errors and/or revisions and additions are properly documented.

Required Skill / Competencies:

  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Ability to learn and effectively utilize Customer Support tools/resources
  • Inquisitiveness to learn new products and ideas
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • 5+ years z/OS experience in Mainframe technologies such as JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
  • Mainframe operations, software support, or systems programming experience in z/OS environments
  • Mainframe software diagnostic skills using logs, traces and dumps
  • Experience in the installation, customization, and maintenance of system software products (SMP/E, z/OSMF)
  • Competence with disk and virtual tape storage technologies
  • z/OS Storage Management experience including: FDR, CA-DISK, DFHSM, and DFSMS.
  • Competence using/manipulating z/OS datasets and file systems including VSAM

Min salary

Mid point salary

Max salary

Expand
28.04.2025
BMC

BMC Technical Support Analyst Mainframe Poland, Masovian Voivodeship, Warsaw

Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

Responsibilities:

  • Manage, troubleshoot, and respond to customer issues on BMC AMI Ops product family and Integration issues, ensuring appropriate resolution time
  • 5+ years z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2…)
  • AMI Ops Monitor for CICS, AMI Auto Operator or Mainview product experience
  • Proficient in the use of standard IBM z/OS utilities
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • Responding to and resolving all customer enquiries (via phone, e-mail, web)
  • Identifying and reporting functional defects to higher levels of Support and R&D
  • Maintaining high level of customer satisfaction
  • Properly documenting all customer interactions and troubleshooting actions into the BMC issue management systems
  • Escalating service requests and issues appropriately in a timely fashion
  • Exercise independent thought within defined procedures and practices
  • Manage priorities and act on factors that create priorities
  • Work collaboratively with other BMC product teams
  • Capture and share knowledge
  • Willingness to participate in on-call support during designated weekends on a rotational basis
Required Skill / Competencies:
  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Analytical and problem-solving abilities
  • Ability to learn and effectively utilize Customer Support tools/resources including Salesforce, Jira, Wiki
  • Inquisitiveness to learn new products and ideas
  • z/OS knowledge
  • Willingness to participate in on-call support during evenings and weekends on a rotational basis.

Min salary

Mid point salary

Max salary

Expand
Limitless High-tech career opportunities - Expoint
Description:
Description and Requirements

CareerArc Code

This is a customer facing role that will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.
This is a challenging job for anyone who likes to solve puzzles. An ideal way to describe this role is a "Reverse Forensic System Administrator" - which means you start with a problem and back yourself through the OS to determine the root cause and provide a resolution to the Control-M Automation software.
Key responsibilities include
  • Provide courteous, efficient, and professional technical support over the phone and email.
  • With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues.
  • Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
  • Work closely with the customer on complex Windows or Linux/Unix system-level problems as well as application layer issues and network communications.
  • Build and maintains appropriate test environments.
  • May review and approve cases according to the escalation procedure.
  • Prepare for and support new products within technical area - may include product install and documentation review.
  • Work on customer support related projects as assigned.
  • Test resolutions provided by development and package for release to customers.
  • Occasional weekend duties will be required
To be a successful Technical Support Analyst, you’ll need:
  • Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative, whatever it takes attitude.
  • Ability to duplicate a customer's specific software error in order to define the cause.
  • Strong grounding in Unix / Linux System Administration.
  • Customer Facing Technical Support Experience
  • SQL Knowledge (Postgres, MySQL, Oracle, MS-SQL)
  • Network Communication
  • SSL
  • LDAP
  • FTP
  • Cloud Services (Amazon Web Services, Microsoft Azure)
  • Shell Scripting
Additional Skills (highly desirable):
  • Familiarity with Control-M Workload Automation
  • High Availability/Disaster Recovery Concepts
  • Clustering Concepts

Min salary

Mid point salary

Max salary

Expand
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