Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

BMC Technical Support Analyst Mainframe 
Poland, Masovian Voivodeship, Warsaw 
643840996

29.04.2025
Description and Requirements

CareerArc Code

Responsibilities:
  • Manage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time
  • Responding to and resolving all customer inquiries (via phone, e-mail, web)
  • Identifying and reporting functional defects to higher levels of Support and R&D
  • Maintaining a high level of customer satisfaction
  • Properly documenting all customer interactions and troubleshooting actions in the BMC issue management systems
  • Escalating service requests and issues appropriately in a timely fashion
  • Exercise independent thought within defined procedures and practices
  • Manage priorities and act on factors that create priorities
  • Work collaboratively with other BMC product teams
  • Capture and share knowledge
  • Willingness to participate in on-call support during evenings and weekends on a rotational basis

Required Skill / Competencies:

  • Customer-service oriented.
  • Communication skills (verbal & written) and customer handling skills
  • Proven problem solving and analytical ability.
  • Excellent organizational/time management skills.
  • Ability to handle multiple tasks concurrently.
  • Ability to learn and effectively utilize Customer Support tools/resources
  • Inquisitiveness to learn new products and ideas
  • BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
  • 5+ years z/OS experience in Mainframe technologies such as JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
  • Mainframe operations, software support, or systems programming experience in z/OS environments
  • Mainframe software diagnostic skills using logs, traces and dumps
  • Experience in the installation, customization, and maintenance of system software products (SMP/E, z/OSMF)
  • Competence with disk and virtual tape storage technologies
  • Competence using/manipulating z/OS datasets and file systems including VSAM
  • z/OS Storage Management experience with any of: FDR, CA-DISK, DFHSM, and DFSMS,
  • Specific experience of any of the below are a plus:
    • TCP/IP
    • UNIX file systems
    • z/OS UNIX System Services (USS)
    • Linux: Intel and Linux OS on IBM Z variants
    • Recent versions of Windows Server and VSS
    • Oracle and DB2 data base
    • Experience in Apache, Tomcat, IBM WebSphere, and AIX are also a plus.

Min salary

Mid point salary

Max salary