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BMC Technical Supp Analyst Israel, North District, Galil Elyon Regional Council 620828463
11.03.2025
BMC is looking for a
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Maintain a low rate of non-bug escalations to development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
- Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
- Knowledge expert that will serve as the focal point to the entire Professional Services organization.
- Ongoing support and working closely with the business teams throughout the company.
To ensure you’re set up for success, you will bring the following skillset & experience:
- 2+ years’ experience in technical support \ deployment \ system or other related roles
- Experience in reading and writing DB queries (PG, Oracle, MSSQL).
- Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
- Web debugging experience – devTools, Charles, performance investigations
- Experience with System log analysis
- Creative troubleshooting abilities
- Ability to understand flows and provide creative technical solutions
- Good communication skills in both Hebrew and English (written and verbal)
- Ability to comply with tight deadlines and self-prioritize
- Multi-tasking, self-learning, highly motivated and a team player
Whilst these are nice to have, our team can help you develop in the following skills:
- Scripting or coding experience (preferably Python or Java)
- Experience in Linux
- Experience in debugging server-side code
- Working with SaaS products and familiarity with Datadog
- Experience in a multinational organization
- B.Sc. in Computer Science or another related field
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