Specialist - Aws Support jobs at Amazon in United States, Irvine

Key job responsibilities
• Lead a team of solutions architects focused on insurance-specific solutions, ensuring delivery of mission-critical platforms that meet strict regulatory requirements
• Partner with leaders at insurance carriers to architect secure, compliant cloud solutions for policy administration, claims processing, underwriting automation, and risk modeling
• Drive cloud adoption strategies addressing insurance-specific challenges, including regulatory reporting, actuarial computing, and data protection requirements
• Guide insurers through modernization of legacy systems while maintaining business continuity
• Help your team and our customers innovate, and influence AWS product roadmaps to enhance support for insurance workloads and compliance needs.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceThe team operates at the intersection of business and technology, and we're committed to pushing the boundaries of what's possible in insurance, fostering innovation while ensuring compliance with complex regulatory requirements.

- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 2+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience
- 8+ years of technology solutions development and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles

- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Occasional travel required based on the needs of the business
- Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
A day in the life
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) PlanLearn more about our benefits here:

- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Excellent customer facing skills

- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
- Experience in Active Directory and Windows Server backup solutions
- Ability to write simple scripts in an administrative language
- Strong analytical skills with demonstrated problem solving abilities
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Key job responsibilities
A day in the life
• Work efficiently to solve complex and ambiguous problems
• Deliver high quality software with limited guidance
• Make technical, business, short-term, and long-term trade-offs based on your understanding of the business impact of your systems
• Resolve the root cause of endemic problems and remove bottlenecks.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

As a Support Engineer, your solutions will impact our customers directly. Your ability to learn quickly and work on complex and overlapping tasks will define your success. Your primary responsibilities will include troubleshooting, diagnosing and fixing software issues, developing automated monitoring and reporting solutions, performing software maintenance and tech configurations, updating, tracking and resolving technical challenges. You will support team’s process improvement initiatives, working with subject matter experts to help implement automation efforts and tooling solutions. You will work closely with development and QA teams to improve the change management life-cycle. As you grow into your role, you will take on responsibility for more and more complex solutions requiring greater technical capabilities.This position is located in Irvine, California. Lots of sun, close to the beach, excellent schools, and a great group of people.

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Experience in technical support
- Knowledge of distributed applications/enterprise applications

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience developing software code in one or more programming languages (java, python, etc.)
- Bachelor of Science degree in Computer Science, or related technical, math, or scientific field (or equivalent experience)
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 2+ years of experience hosting and deploying GenAI/ML solutions (e.g., for training, fine tuning, and inferences)

- AWS Experience preferred, with a proficiency in a wide range of AWS services (e.g. SageMaker, Bedrock, EMR, S3, OpenSearch Service, Step Functions, Lambda, and EC2)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Masters or PhD degree in computer science, or related technical, math, or scientific field
- Hands on experience with deep learning (e.g., CNN, RNN, LSTM, Transformer), machine learning, CV, GNN, or distributed training

As a Database Solutions Architect you will design complete solution architectures based on AWS database services. Have you developed complex applications?The specialist will collaborate with our customers and partners on key engagements. You will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects in order to develop or migrate Applications from on-premise databases like Oracle/SQL*Server to AWS eg. AWS RDS, Aurora-PostgreSQL/MySQL or other Open Source platforms.You will focus on customer solutions such as high volume OLTP/OLAP environments, designing and deploying future state petabyte-scale data services and building and/or designing reference configurations to enable our customers and influence AWS RDS, Aurora, DynamoDB and other NoSQL databases adoption.Key job responsibilities- Partner with OEMs, suppliers, and manufacturing leaders to solve complex challenges in areas such as connected vehicles, smart manufacturing initiatives- Serve as a trusted technical advisor to automotive and manufacturing executives, helping them navigate cloud transformation and digital innovation
- Lead architectural reviews and workshops focused on manufacturing-specific use cases, including predictive maintenance, quality control systems, and supply chain optimization
- Champion industry best practices through AWS blogs, whitepapers, and reference architectures specific to automotive and manufacturing solutions. Present at key industry events including AWS re:Invent, AWS Summit, and major manufacturing conferences- Provide feedback to AWS product teams on industry-specific requirements and act as primary point of contact for urgent customer issues in your technical specialty.
- Stay current with emerging trends in automotive technology and smart manufacturing to help customers innovate and maintain competitive advantage
About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- 3+ Years Experience with AIML technologies

- 5+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience working with end user or developer communities
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience in a technical role within a sales organization
- Experience architecting/operating solutions built on AWS

Key job responsibilities
Define, build and deploy enterprise focused sales and specialist campaigns around the AWS Support Operational services offering;
Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners;Serve as an evangelist for the new service within AWS, and externallyEstablish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.Bachelor's degree in Business, Computer Science, or related field. MBA preferredA day in the lifeMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Sales, Marketing and Global Services (SMGS)

- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience managing programs across cross functional teams, building processes and coordinating release schedules