Amazon Support Engineer Amazon Luna DevX 

United States, California, Irvine 

869737926

As a Support Engineer, your solutions will impact our customers directly. Your ability to learn quickly and work on complex and overlapping tasks will define your success. Your primary responsibilities will include troubleshooting, diagnosing and fixing software issues, developing automated monitoring and reporting solutions, performing software maintenance and tech configurations, updating, tracking and resolving technical challenges. You will support team’s process improvement initiatives, working with subject matter experts to help implement automation efforts and tooling solutions. You will work closely with development and QA teams to improve the change management life-cycle. As you grow into your role, you will take on responsibility for more and more complex solutions requiring greater technical capabilities.This position is located in Irvine, California. Lots of sun, close to the beach, excellent schools, and a great group of people.

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Experience in technical support
- Knowledge of distributed applications/enterprise applications