Product Support Specialist Benefits Experience & Technology Bxt jobs at Amazon in India, Hyderabad

Key job responsibilities
The ideal candidate for this role has strong experience in designing and developing scalable high-performance systems and services that are flexible, reliable, and maintainable. You have excellent problem-solving skills, a solid understanding of computer science fundamentals, and a customer-focused mindset. You take pragmatic and iterative approach to building software: you have an ability to simplify and get things done with a demonstrated track record of building and delivering software and working effectively with external and internal teams. You will build services to handle billions of requests per day, while maintaining response latencies in the milliseconds and meeting strict SLA requirements. Our systems and algorithms operate on one of the world's largest product catalogs and it is quite routine for our systems to operate on massive datasets using distributed frameworks.A day in the life
Utilize strong verbal and written communication skills, be self-driven, and deliver high quality results in a fast-paced environment. You will need to Think Big for continuous planning and use mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You'll employ customer obsession serving customers' needs , continually improving experiences and productivity.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Bachelor's degree in computer science or equivalent

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.In this role, you will bridge hardware and systems engineering with hands-on lab and test development capabilities. You will lead the design, build, and deployment of test hardware across Kuiper’s vehicle integration venues, contribute to infrastructure planning, and directly support ground systems involving RF, networking, mechanical interfaces, and electrical systems. The ideal candidate brings a strong foundation in electrical engineering, is comfortable in hands-on lab environments, and can work across teams to scale test operations in a fast-paced development and production settings.
Key job responsibilities
- Architect, design, and implement test rack and bench-top hardware platforms to support satellite integration and test
- Lead interdisciplinary technical efforts spanning RF, networking, mechanical integration, and test equipment automation
- Develop, maintain, coordinate electrical ground support & test equipment (i.e. EGSE, etc) for integrated vehicle testing
- Integrate RF instrumentation, power distribution systems, sensors, and embedded components into test infrastructure
- Write and execute test procedures, verification plans, and commissioning documentation- Support routine validation of satellite systems during development and production campaigns
- Provide mentorship to junior engineers and technicians on lab processes and best practices
- Support and maintain lab infrastructure, including: Ubuntu/Windows systems, Cisco networking equipment and networking automation infrastructure, ethernet/fiber/coax wiring.About the team
The Integrated Vehicle Test team is responsible for delivering functional spacecraft to orbit to ensure Kuiper’s mission success. We do so through development of advanced test systems and execution of test campaigns that help guarantee reliable operation of satellite vehicles in space. The tasks and daily focus change rapidly, and you will often take on exciting new responsibilities to ensure project success. Expect to be deployed to address complex problems by identifying the scope of the issue and quickly establishing innovative and functional solutions.

- Bachelor’s degree in Electrical Engineering, Aerospace Engineering, or related technical field
- 5+ years of professional experience in hardware or systems development roles in aerospace, automotive, or high-reliability electronics environments
- Strong understanding of electrical and systems test fundamentals, signal integrity, and test instrumentation
- Hands-on experience with lab setup, test rack integration, and support of large systems
- Proficiency with Ubuntu/Linux system configuration, netplan, and basic scripting (Python or equivalent)
- Familiarity with Cisco switch configuration (CLI, VLANs, basic routing)
- Working knowledge of RF signal chains and components (e.g., attenuators, filters, VNAs)
- Strong mechanical aptitude for lab assembly and hardware integration
- Capable of lifting 50 lbs, performing manual lab work, and working on ladders.

- 5+ years developing automated test infrastructure for aerospace or satellite systems
- Familiarity with basic electrical/RF and lab instrumentation: VNA, VSA, Sig Gens, PSU, data acquisition, SCPI, API ctrl via Python, etc.
- Familiarity with GEVS, SMC-S-016, or similar space hardware test standards
- Experience with integration of high-speed digital interfaces and RF systems in test environments
- Certification in Network+ or CCNA or similar preferred (not required)
- Experience with Jira, Confluence, or lab documentation tools
- Experience with LabVIEW, MATLAB, or custom DAQ solutions
- Experience supporting transition to production and scale-up in manufacturing environment

- 1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

- Experience working with Tableau
- Experience using very large datasets

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with video encoding and streaming media standards
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports

Key job responsibilities
The ideal candidate is passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance AI products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science and Machine Learning. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment.Responsibilities-
- Work closely with Applied scientists to process data, scale machine learning models while optimizing
- Will work in an Agile/Scrum environment to deliver high quality software.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports