Citi Group Client Experience Lead- VP 

United Kingdom, Northern Ireland, Belfast 

986579443

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.

• Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).

• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.

• Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.

• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.

• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.

What we’ll need from you

• Breadth of knowledge of the business and organization; Well-developed working knowledge of the business and the upstream and downstream influences

• Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to

• Advanced level MS Office Skills

• Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience

• Entrepreneurial mindset when taking on new processes.

This is a rolethat'll offer you the opportunity to build an in-depth knowledge of Citi’s client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. You will also have the ability to create and develop new ideas while creating a positive experience for Citi.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

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