Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

978755139

Required Qualifications (RQs)

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • OR equivalent experience

Preferred Qualifications (PQs)

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
• 1+ year(s) relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

• Build and maintain trusted relationships with customer stakeholders and technical professionals.
• Align customer objectives with Microsoft’s portfolio through Customer Success Plans (CSPs).
• Drive adoption, usage, and value realisation across Microsoft’s Cloud platforms.

• Lead post-sales delivery planning and execution.
• Coordinate cross-functional v-teams to align resources with customer outcomes.
• Conduct customer-facing program reviews and prioritise engagements for strategic impact.

• Hunt for new opportunities within customer accounts to expand Microsoft’s footprint.
• Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.
• Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
• Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
• Opportunity creation and growth are key success indicators for this role.

• Demonstrate executive presence and adapt communication style from boardroom to backroom.
• Model Microsoft’s cultural attributes of respect, integrity, accountability, and inclusion.
• Collaborate with account teams and contribute to shared goals through strategic planning and execution.

• Proven experience in customer success, delivery management, or cloud transformation roles.
• Strong business development mindset with a passion for uncovering and pursuing new opportunities.
• Technical fluency to hold level 100 conversations across Microsoft’s product portfolio.
• Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
• Experience engaging with senior executives and technical stakeholders.
• Familiarity with IT Service Management and cloud adoption frameworks.
• Strategic thinking and empathetic planning skills.