Lemonade Senior Manager Property Claims 

United States, Oregon 

957616048

Craft and implement forward-thinking strategies for Home Property Claims, focused on elevating customer happiness and operational success, using your strategic superpowers to navigate challenges and drive lasting innovation in operational performance

Embrace AI, leveraging its potential to propel the business forward, enhance customer and employee experiences, and streamline claims processes

Master the art of switching between the bird's-eye view for strategic direction and rolling up your sleeves to dive into the details when necessary, ensuring nothing escapes your keen attention to detail

Set, monitor, and analyze KPIs that keep our claims handling in top-notch shape, driving accountability to deliver operational claims excellence, partnering closely with internal and external teams to achieve these objectives

Keep our processes and policies perfectly aligned with regulatory standards and the Lemonade way

Manage and optimize claims-related expenses to keep our costs efficient and loss adjustment expenses (LAE) accurate

Lead, inspire, and elevate a team of claims rockstars, including leaders, cultivating a culture of excellence and scale the team to meet evolving needs

Unleash your data wizardry to pull, decode, and share complex insights across the organization, empowering smart decisions and spotlighting opportunities to boost department awesomeness

Partner with legends across Lemonade—whether in Actuarial, Underwriting, Product Development, or Communications—to ensure a synchronized and strategic approach to claims management

10+ years of experience in P&C claims, with an emphasis on property claims

3+ years in a senior leadership role within the claims world

Proven skills in managing and scaling a big team, with a knack for leading leaders and nurturing emerging talent

Passion for AI and technology, with a track record of leveraging digital tools to enhance business outcomes and customer satisfaction

Stellar strategic thinking with a track record of using data analytics for shining up processes

Expertise in pulling, interpreting, and weaving data insights into engaging narratives for stakeholders across all levels

Unmatched problem-solving chops, with an intuitive sense of when to dive into details and when to steer the ship from a strategic horizon

Experience working hand-in-hand with TPAs and managing partner relationships

Bachelor’s degree, required; bonus points for advanced degrees or industry certifications (e.g., CPCU)

Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Ability to work in a remote environment