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Gong Professional Services Engagement Manager EMEA Ireland, Dublin 916876386
04.05.2025
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RESPONSIBILITIES
- Lead all aspects of implementations for EMEA Gong customers.
- Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
- Manage competing priorities effectively across multiple customers and SOW-based projects.
- Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
- Execute discovery workshops to map customer use cases to the Gong platform.
- Provide regular communications (verbal and written) to leadership, project teams, and customers.
- Identify and mitigate engagement risks. Handle and control project scope.
- Challenge, recommend and redirect teams as well as client expectations when needed for successful program delivery
- Ability to gather requirements and issue change orders as appropriate.
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
- Facilitate identification, internal communication, and remediation for product issues.
- Ideate and develop new program deliverables that help improve existing team process
- Opportunistically present with sales on positioning Professional Services packages
- Contribute and provide feedback to the Gong implementation methodology
- 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus
- 3+ years of professional consulting experience, preferably in Enterprise software.
- Attention to detail and ability to prioritize and plan effectively.
- Proven ability to influence change within customer organizations.
- Excellent instincts and ability to interface at a senior level with ease.
- Understanding and experience in sales strategy.
- Experience with SaaS applications that support Enterprise business processes.
- Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
- Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
- Understand business and organizational complexity at large strategic firms
- Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Bachelor's Degree.
- Willingness to travel.
- Education & learning stipend to support your personal growth and development.
- Annual Leave / Paid Parental leave to support you and your family.
- Company-wide Gong recharge days each quarter.
- Health insurance
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