GE HealthCare Field Engineer Newark New 

Remote, Remote 

916488988

• Work with customers to install and test equipment. Train customers on the use and operation of equipment. Provide excellent customer support.
• Troubleshoot equipment at customer sites via telephone or in person. Determine cause of problems and recommend solutions. Follow up on actions taken to resolve problems.
• Work with Service Engineering Technicians (SET) who are assigned to work directly with you. Provide guidance to SET’s as needed. Assist in training of new SET’s as required.
• Conduct periodic reviews of field activities with Service Managers. Discuss issues relating to performance, compliance with procedures, safety, quality, etc. Review job action plans with managers as appropriate.
• Communicate with internal departments regarding sales orders, backlog, ship dates, special customer needs, warranty claims, service contracts, service manuals, parts status, etc.
• Maintain records related to engineering services provided by department personnel. Record maintenance includes reporting time, expense reports, customer information forms, case files, activity logs, schedules, etc.
• Participate in training sessions conducted by other departments. Ensure all technical aspects of product and service can be delivered effectively to the customer.
• Become familiar with all departmental policies and procedures including those pertaining to quality assurance, patent infringement, environmental health and safety, confidentiality, etc.
• Establish and maintain good working relationships with marketing, sales, production, purchasing, shipping, service technicians and other departments within the organization. These contacts are necessary to provide satisfactory follow-through on engineering related matters.
• Interact with senior level management on matters involving customer complaints, technical issues, product design improvements, manufacturing specifications, etc.
• Maintain knowledge of competitive products and their features and limitations.
• Represent the organization at meetings, conferences, trade shows, conventions, seminars, etc., when requested.
• Bachelor's degree in Biomedical, Mechanical, Electrical, Industrial or Mechatronics Engineering preferred. Equivalent experience may substitute.
• Knowledge of medical device industry regulations (FDA), quality system requirements (ISO13485), and electromagnetic compatibility (EMc).
• Experience troubleshooting electronics systems. Ability to read electronic schematics.
• Excellent communication skills (both written and verbal). Bilingual (Spanish and English) desirable.
• Strong organizational and problem-solving skills. Demonstrated leadership skills.
• Proficiency in MS Office Suite.
*The position is for daily work in any of these boroughs : Staten Island, Brooklyn and Queens.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.