EY Indirect Tax Technical Content Specialist 

United Kingdom, England, London 

90940713

The objectives of the SaaS CoE are twofold:

• Operational management of Tax and Law SaaS solutions and
• Sales enablement and support to drive the market success of these solutions.

Your responsibilities will include:

• Working closely with the Product Manager and Content Manager to proactively assess how local indirect tax legislative and administrative updates could impact the central product configuration
• Developing a comprehensive knowledge of the solution
• Authoring documentation to explain content updates and configuration changes to internal and client users
• Investigating and resolving incoming content and product-related tickets and incidents from the support desk
• Proactively identify improvements that could apply across multiple countries, using examples from individual countries
• With authorization from the Product Manager, execute system level product changes to ensure that content changes are reflected accurately in the software
• Working with regional specialists and the content team to ensure that content configuration for each country remains up to date and compliant with local requirements
• Collaborating with the e-filing team to ensure that XML and other technical filing outputs remain up to date with technical schemas

To qualify for the role, you must have:

• A background in VAT/GST advisory, compliance and reporting, with exposure to multiple countries/jurisdictions
• Experience with use and/or implementation of Indirect Tax reporting software solutions
• Strong analytical skills and capable of independently resolving issues
• Communicates successfully with both technical and non-technical audiences in both written and verbal communication
• Ability to work with stakeholders and colleagues from a range of disciplines and backgrounds in a professional and collaborative way

Ideally, you’ll also have

• Experience working in a professional services environment
• Understanding of other Indirect Taxes (Plastic Packaging Tax, Insurance Premium Tax, etc.)
• Familiarity with the Agile methodology or other product development methodologies
• Good technology proficiency (Excel, automation, BI, etc.)
• Experience with GVRT

What we look for

• Relevant professional qualifications
• 2+ years Indirect Tax experience