GE HealthCare Customer Success Leader 

Remote, Remote 

899338250

Key Responsibilities:

• Lead, mentor, and scale the Customer Success team, ensuring best-in-class service delivery and customer experience.
• Personally manage a select portfolio of high-impact customers, serving as their primary strategic advisor and escalation point.
• Act as a strategic advisor and senior escalation point to customers, helping them transform their imaging operations by leveraging IDS solutions while staying informed on industry trends.
• Develop and execute a customer success strategy that drives adoption, retention, and revenue growth across the IDS portfolio.
• Partner cross-functionally with Sales, Product, Marketing, and Services to ensure alignment in customer engagement, success strategies, and building a seamless customer journey.
• Drive operational excellence by implementing data-driven approaches to monitor customer health, identify risks, and proactively address challenges.
• Champion change management by guiding customers in process transformation, SOP development, and workflow optimization with IDS solutions.
• Collaborate with Sales and Product teams to represent customer needs, influence product development, and drive innovation.
• Measure and report on key customer success metrics, including Net Retention Rate (NRR), adoption rates, and customer satisfaction scores.
• Develop and scale best practices, playbooks, and enablement programs to optimize the customer journey.

Qualifications:

• 3+ years of leadership experience in Customer Success, preferably in healthcare B2B technology or SaaS.
• Ability to balance leadership with hands-on customer engagement , including executive-level relationship management.
• Experience leading and scaling a high-performance Customer Success team.
• Demonstrated success in driving customer adoption, retention, and growth through data-driven engagement strategies.
• Entrepreneurial and ownership mindset, with the ability to build and optimize customer success programs from the ground up.
• Ability to navigate complex customer organizations, including working with C-suite executives, administrators, IT, and clinical stakeholders.
• Excellent communication and stakeholder management skills, with the ability to translate technical solutions into business value.
• Proficiency with customer success tools, CRM platforms, and analytics dashboards to monitor customer health and engagement.
• Ability to travel up to 10%.
• Entrepreneurial mindset with a passion for innovation, problem-solving, and continuous improvement.

Preferred Qualifications:

• Strong understanding of healthcare operations, with experience working with imaging, radiology, or hospital IT systems strongly preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Application Deadline: April 16, 2025