EY GDS Tax - CS Staff 

Philippines, Taguig 

878447096

clients. GCS offers the ease of managing engagements or Country Accounts by:
a) Taking care of the Administrative work across multiple jurisdictions
b) Centrally managing the global reporting activities• Handle a portfolio of clients
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement teams to confirm engagements are managed effectively and efficiently
• Identify client requirements and make sure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement heads
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Accountable for the customer satisfaction scores of the portfolio people aspects
• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of people working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with offshore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Understand the ERP system and support the clients
• Identify training gaps for self and team and work with management to bridge gaps• Familiarity with back office work Invoicing and ERP processes of a company
• Bachelors or Master’s degree, preferably Commerce or Business management
• Experience in working in a multi-cultural and team environment• Have excellent relational and communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong systematic and project management skills
• Have a strong eye for detail
• Can work in ambiguous situations and are a team player
• Showcase proficiency in Word or PowerPoint or Excel - working knowledge of Microsoft office
while continually looking for ways to improve. We want you to have a clear sense of personal and professional
accountability and know how to build relationships by doing the right thing. We look for people who demonstrateWe want people, who appreciate the motivations of working in a professional services environment and are focused
on achieving and delivering the best for our clients.
we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborateever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact,
your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world
needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to
help others find theirs.EY exists to build a better working world, helping to create long-term value for clients, people and society and build
trust in the capital markets.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.