Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
2 years of experience with team management or leadership.
Ability to communicate in Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
Experience with system integrations and onboarding to Google Cloud.
Experience with any of these cloud solutions: cloud databases, cloud networking, enterprise applications, open source software communities.
Experience in technical troubleshooting and performance troubleshooting, with an understanding of Google Cloud full stack architecture.
Understanding of container architecture and troubleshooting techniques, including Kubernetes technologies, Google Kubernetes Engine, GKE products/orchestration (autoscaler, autopilot) and Serverless products family (Cloud Run, App Engine, Cloud Functions, Cloud Build).
Knowledge of Linux/Unix or operating systems at a system/network administrator level.