Bank Of America Sr Quality Assurance Analyst 

United States, North Carolina, Charlotte 

840202249

Job Description:

Job Description:

Responsible for performing Quality Assurance (QA) for Collateral, Insurance & Document Management Team. QA analysis includes ensuring the bank is in compliance with regulatory flood insurance requirements, such as Flood Disaster Protection Act (FDPA) regulations related to the placement and renewal of flood insurance. Responsible for validating insurance documentation and coverage calculation methodology. Acts to resolve exceptions related to regulatory flood insurance requirements.

Responsibilities:

Responsible for all processing related to all PreClose/Monitoring insurance review and decisioning, system entry and correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents along with the ability to make a decision. Process all insurance related correspondence including necessary research and contact with customers and/or carriers, and provide documentation to support actions taken. Various administrative duties and production tracking. Requires HS Diploma or equivalent and 3+ years functional experience. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Three or more years of processing experience or equivalent, preferably in an insurance or controls environment.

Required Skills:

• 1+ years of insurance experience
• Working knowledge of Word, Excel and Outlook
• Advanced computer literacy, particularly Excel
• Comfort utilizing multiple computer systems simultaneously to access data rapidly
• Detail oriented and highly organized
• Persistent when working on a difficult or complex problem
• Analytical – able to learn a complex pattern and then identify inconsistencies
• Willing to ask questions and learn on the job – self-starter
• Able to cooperate and work well with others
• Communicates confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
• Consistently process volume with precision and time management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)