Uber Order Cash Collections Manager - North America 

United States, West Virginia 

809250855

Strategic Leadership:

• Lead the end-to-end collections function across North America, ensuring alignment with global OTC strategies led by GPO and Regional business priorities.
• Develop and execute collection strategies to meet Collections metrics, DSO/DDSO and aging bucket %
• Act as the single point of accountability for all North America collection operations.

Team & Vendor Management:

• Directly manage a large, geographically dispersed team of 60+ BPO ressources, including outsourced service providers and internal FTEs.
• Monitor vendor performance and ensure SLA/KPI compliance, addressing escalations and identifying areas for continuous improvement.
• Foster a culture of accountability, performance excellence, and professional development.

Operational Excellence:

• Oversee collection activities for six lines of business, each with distinct customer segmentations, processes, and risk profiles.
• Closely Partner with Order Management & Billing, Credit, Cash Application, Sales, and Finance teams to optimize end-to-end OTC performance.
• Identify, suggest & implement automation and process improvement initiatives to drive efficiency and accuracy.

Stakeholder Engagement:

• Serve as the primary POC for regional business leaders regarding collections performance, forecasts, and escalations.
• Provide regular reporting, insights, and recommendations to senior leadership on portfolio performance and risk mitigation.
• Ensure adherence to company policies, SOX/internal controls, and legal/regulatory requirements in all collection activities.

The Experience You'll Bring

• Bachelor's degree in Finance, Accounting, Business Administrations or related field; MBA or relevant certification (e.g., CCE, CPA) preferred.
• 10+ years of experience in OTC Roles or Collections, with 3+ years managing large teams and outsourced partners.
• Strong knowledge of credit and collections best practices, systems (e.g. Esker, Oracle, Salesforce, FIS, SAP…), and reporting tools.
• Proven experience managing complex operations across multiple LOBs and geographies.
• Strong understanding of Accounting principles, financial analysis, and credit risk assessment.
• Excellent leadership, communication, and stakeholder management skills.
• Strong problem-solving skills and ability to make sound decisions independently
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Data-driven mindset with ability to interpret metrics and drive actionable insights.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .