JPMorgan Payments Operations – Business Manager & PMO Vice President 

United Kingdom, England 

722259747

As a Business Manager & PMO Vice President in the Cash Operations Transformation team, you will lead the charge in optimizing operational processes for over 9,000 people in Payment Operations. You will partner with the head of Cash Operations Transformation to drive key strategic initiatives, support process improvements, and oversee a portfolio of transformation initiatives impacting Global Cash Operations. Your role is crucial in advising senior management and coordinating resources to achieve strategic objectives.

Job responsibilities

• Lead strategic initiatives to optimize and enhance the Cash Operations Transformation team.
• Identify, escalate, and mitigate business risks.
• Analyze financial performance and drive productivity initiatives.
• Represent the business in cross-functional working groups and leadership forums.
• Lead the People Agenda for Cash Operations Transformation.
• Establish and run a change governance forum.
• Create roadmaps for change delivery impacting Global Cash Operations.
• Develop and disseminate change guidelines and frameworks.
• Identify and adopt best-in-class tools for change management.

Required qualifications, capabilities and skills

• Experience in Business Management and/or PMO leadership.
• Exceptional organizational skills with the ability to prioritize tasks.
• Excellent communication and presentation skills.
• Ability to partner with and influence cross-functional teams.
• Logical and structured approach to planning and problem-solving.
• Ability to multitask and maintain accuracy under tight deadlines.
• Strong analytical skills with high attention to detail.
• Demonstrated ethics, integrity, and judgment.

Preferred qualifications, capabilities and skills

• Experience working with global teams across regions and time zones.
• Ability to lead with inclusivity and empathy.
• Proven track record of supporting high-pressure situations.
• Experience in financial performance analysis and productivity initiatives.
• Familiarity with change management processes and tools.