Manage a portfolio of Precious Metals Institutional and Corporate clients in the Americas and be responsible for Precious Metals Sales origination, cross-sell and retention across the portfolio
Originate new Precious Metals solutions for clients, working closely with Structuring to create bespoke structures that combine aspects of investing, financing, hedging and physical metal trading
Responsible for growing the Precious Metals P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
Primary regional point of contact for clients in the Americas and accountable for sales origination, development of products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
Identify client goals & financial needs that can be addressed through Structured Commodities products
Refine and implement sales/marketing strategy to improve Citi's client footprint and maximize associated revenue while working withmanagement/colleaguesto establish a clear marketing plan with defined priorities, market penetration and revenue goals
Advise team in strategic positioning and closing transactions with various internal stakeholders (structuring, trading, legal, credit and risk etc.)
Forge a relationship with salespeople in order to leverage Citi's franchise and source relevant buying and selling opportunities for clients
Manage and drive the deal team and work closely with Relationship Managers, Credit Risk, Trading, Structuring, Logistics and O&T to achieve objectives
Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration and Precious Metals relationship review
Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
Champion multi-product and/or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
Ensure global team communication (e.g. call reports, CRM, emails)
Drive overall client satisfaction with the Commodities platform and build customer loyalty
Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues
Lead strong governance and controls
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Adhere to all policies and procedures as defined by your role which will be communicated to you
Obtain and maintain allregistrations/licenseswhich are required for your role, within the appropriate timeframe
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
15+ years of experience in a Precious Metals Sales/Structuring role at a Financial Institution or Commodities Trading House
Strong understanding of physical precious metals and physical financing
Customer service oriented person with excellent communication skills
In-depth knowledge of regulations, market practices and bank operations
Demonstrated interpersonal, oral/written communication skills
Analytical and Advanced problem solving skills
Independently motivated and resourceful
A sense of pragmatism and urgency in execution of strategy
Innate leadership ability to galvanize resources across units
Product, sales and/or business management experience
Ability to work with broad group of stakeholders
Willing to travel
Must have or be able to obtain required licenses including Series 3, 7, 55 and 63.