Riskified Enterprise Account Manager 

United States, New York, New York 

665162164

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

• Be the primary point of contact for our merchants
• Build, monitor and communicate KPIs to our clients
• Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solutions, including identifying upsell opportunities
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with all other teams within the company to optimize customer experience across our portfolio
• Assist new customers as they join Riskified’s platform and begin using our services

• 5-7+ years of relevant Account Management experience
• Experience managing enterprise-level customers
• Experience working directly with Senior Executives and C-suite
• Experience working with complex technical products
• Strong analytical and mathematical skills
• Superb writing and communication skills
• Great interpersonal skills and a team player
• Resourceful and independent problem-solver
• Experience working with large companies or account sizes
• eCommerce/FinTech background (preferred)

This is an incentive-based role with an On Target Earnings (OTE = base + commission = OTE) and a significant portion of compensation is based on performance against objectives.

The base salary range for this position is $130,000 - $140,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.

Some of our NYC Benefits & Perks:

• Our NYC team is currently working in a hybrid of remote and in-office for all our team members
• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes
• Wide-ranging opportunities to volunteer and make an impact in local communities
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!