JPMorgan Sapphire Airport Lounge Guest & Employee Experience 

United States, New York, New York 

649928236

As a Sapphire Airport Lounge Guest & Employee Experience Strategy, Vice President within the Brand Credit Card Organization of Card Services, you will have the opportunity to support strategy and implementation of employee experience and operational guest experience standards for branded airport lounges. In this role, you will build and leverage relationships across various lines of business, as well as with external partners, promoting the business forward. This is a key position within Chase’s Consumer Banking group, offering you a chance to make a significant impact.

Job responsibilities

• Lead key pillars in the Sapphire Airport Lounge overall guest and employee experience strategy, including employee engagement, in lounge digital amenities, and day to day oversight.
• Partner with internal stakeholders and 3 ^rd parties to identify opportunities, drive implementation plans, oversee day to day guest experience and operational metrics and performance.
• Drive testing and implementation of new guest and employee experience initiatives.

Required qualifications, capabilities, and skills

• 5+ years guest, employee, guest or operational experience

Preferred qualifications, capabilities and skills

• Strong understanding of guest/employee experience, operations and end to end project management
• Outstanding relationship management and ability to work within a highly matrixed structure
• Critical thinker, ability to influence and problem solve
• Excellent communication skills: can articulate clearly the “so what” from data and make recommendations
• Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
• Effective in a fast-paced, deadline-oriented environment