Amazon Support Assoc II 

India, Karnataka 

643280863

Responsibilities include, but are not limited to:
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Good Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Good Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service