Ebay Sr Mgr Trust Strategy Ops eBay Live 

United States, California, San Jose 

549155239

What You’ll Do:

Own the Roadmap: Develop roadmaps to achieve both short-term and long-term customer and business outcomes. Define both product requirements and standards and serve as the single-threaded-leader (and coach your team members to do the same) to rapidly bring the roadmap to market. Create the case for change through data, analysis of financial and operational metrics and competitive benchmarking.

Develop Mechanisms: Strengthen and enhance assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and escalate issues to internal partners and partners.

Who You Are - A Proven Leader Who:

• Inspires a high performing team, delivering results at eBay’s scale

• Sets aggressive personal and team goals

• Is a strategic inspiring leader and creative problem solver

• Builds and sustains strong partnerships

• Communicates clearly, effectively, and proactively with exceptional listening, written and verbal communication skills

• Aligns executive audiences and the company more broadly to Trust strategy and plans

• Takes ownership

• Quickly and proactively resolves issues

• Demonstrates data effectively

• Sees the system, e.g., understands end-to-end Trust experiences, Buyer and Seller needs and eBay business growth objectives

• Acts with integrity

• Is comfortable presenting to executives, business, and engineering alike

• Brings experience with online and marketplace retail environments

• Understands the importance of analytics, design, and research and how all fit into building new processes and deploying new technologies

Minimum Qualifications:

• BA/BS with 8+ years relevant experience in Trust & Safety or relevant product management, management consulting or process improvement

• Experience delivering global operations in ecommerce and marketplaces; experience in Live shopping or social commerce a plus

• Experience leading cross functional teams

• Experience presenting strategies, insights and operational results through data with senior-level executives

• Experience owning the delivery of large-scale programs (e.g., $100M+), experiences, and products from roadmap to delivery as well as managing elements related to full-funnel and end-to-end user journeys

• Experience successfully leading complex solutions that require optimizing across multiple partners and second/ third order effects

• Experience managing ambiguity and minimizing uncertainty through quantitative and qualitative insights

• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement

The base pay range for this position is expected in the range below:

$162,000 - $216,300

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