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JPMorgan Product Analyst - Senior Associate 
United States, Delaware, Wilmington 
541209034

Today

Job responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
  • Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
  • Support the end to end product development lifecycle, from ideation and design to development, testing and launch
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Demonstrated prior experience working in a highly matrixed and complex organization
  • Strong analytical skills
  • Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
  • Ability to develop collaborative relationships with business stakeholders
  • Curiosity to dig into data to identify root cause and efficiency opportunities
  • Creative problem solver
  • Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
  • Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities and skills

  • Functional knowledge of all Card and CCB domains impacting the Card Customer
  • Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable
  • Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences