- Summary of Global Customer, Competitive and Market Insights job family:
- The Customer, Competitive and Markets Insights group (CMI) provides a clear single source of truth and actionable insights on our customers, competitors, and markets to deliver direct measurable impact on SAP’s customer success and accelerated growth. CMI operates according to 8 guiding principles:
- Demonstrate a bias towards taking action and developing actionable insights
- Act as a catalyst for data driven decision-making across SAP
- Remain consistently customer-centric across all engagement and deliverables
- Focus on deep, trusted, visible stakeholder engagement
- Embrace collaboration across CMI domains as well as across other COE and insights teams
- Display a smart balance between developing top quality work and swift responsiveness
- Live out a mantra of innovation – readily embrace new approaches and tactics
- Thrive in a culture of metrics and accountability
Core tasks include:
- People Management - Manage a team dedicated to Competitive and Market Intelligence.
- Market & Industry Analysis - Support analysis requests from CMI, corporate strategy, and the broader SAP community on the IT market in SAP's global geographies and key industry segments. This analysis may include competitor analysis, market segmentation, market sizing, IT trends, or macroeconomic insights.
- Research & Analysis Special Projects - provide support for ad hoc research requests from board level executives and the broader SAP community. This support may include collecting and synthesizing external analyst research and preparing research reports for stakeholders.
- CMI Research Hub Projects - support internal CMI projects to operationalize processes within the team. This may include activities like helping design templates for new deliverables or building and supporting internal IT tools (databases, Jive pages, etc).
Accountability:
- Manages resources ensuring business critical & innovative results
- Builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the function or team
- Accountable for annual goals established for team or department
- Directs activities of a team or department of professionals and supports staff.
- Tracks single budget line
- Builds strategic partnerships with key decision makers in customer & partner organization
- Demonstrates all management responsibilities:
- Create the future; build a team; develop people; manage performance
Complexity:
- Makes day-to-day decisions within or for a team or department.
- Works collaboratively with direct reports.
- Regularly applies expertise in day-to-day activities
Experience:
- Sound professional experience
- Deep managerial skills necessary for management responsibility
Communication:
- Represents SAP to customers / partners
- Encourages and develops team to cooperate and to freely express their opinions
- Formulates clear objectives and strategies and work assignments
- Communicates unpleasant messages in a timely and constructive manner to team
- Listens openly and attentively to fully understand ideas and opinions within the team
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