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Nvidia Customer Success Manager 
United States, Texas 
40940705

Today
US, CA, Remote
US, NC, Remote
time type
Full time
posted on
Posted 5 Days Ago
job requisition id

What you’ll be doing:

  • Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions inclusive of NVIDIA AI Enterprise, Omniverse, vGPU, DGX, Run.ai as well as others.

  • Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments. Introduce them to our training courses to empower the customer’s with their usage of the products.

  • Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customer through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment.

  • Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging. Identify customer churn risks and work with the account team to build a risk mitigation plan.

  • Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers.

What we need to see:

  • BA degree or equivalent experience.

  • 10+ years experience in Customer Success, sales, professional services, project management or customer facing solution architecture role.

  • A solid understanding of the NVIDIA enterprise software portfolio

  • A real passion for getting things done in a multifaceted sales and technology environment.

  • Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.

Ways to stand out from the crowd:

  • Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight.

  • Understanding of industry workflows, modern machine learning and AI trends.

  • A strong curiosity and understanding of new technologies and adept at conveying their value to customer(s).

  • Demonstrated ability to work cross-functionally in a highly matrixed environment.

You will also be eligible for equity and .