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Apple Project Manager Digital Commerce United States, Texas, Austin 384137958
01.12.2024
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Description
We’re looking for a Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO.
Minimum Qualifications
- 3+ years of professional experience working within a product, project, or program management role.
- Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
- Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
- BA/BS degree in a technical field, or 7+ years of professional experience in a directly relatable role
Preferred Qualifications
- Experience working in a hands-on role, with ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
- A technical and analytical problem solver who understands connections between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
- Demonstrated ability to understand and explain moderately complex business processes, systems, and tools with a keen focus on upstream/downstream impact.
- Has worked within a global organization, where work may include a mix of regional or global scope.
- Has used both Waterfall and Agile project management methodologies in their prior work experience.
- Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
- PMP or Certified Scrum Master
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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