Boston Scientific Customer Care Representative 

South Africa, Gauteng, Johannesburg 

307490560

Your responsibilities will include:

• Assist in execution of proactive regional plan that involves clinical, sales, and service support to improve market share and increase quality of service to customers.
• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, specialty product usage and customer training.
• Attends cases in customer accounts and advises physicians on clinical attributes / techniques associated with our coronary products. Represents Interventional Solutions field organization during designated BSC clinic lab days.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms. Provide supplemental training support during product launches and for high touch specialty products (filter wire /rotablator).
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (especially training, troubleshooting and general case support for iLab hardware / IVUS).
• Responsible for consignment inventory tracking, semiannual audits, expired product and returns.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements.
• Must live within the assigned geographical territory.

Required qualifications

• BA/BS required or equivalent work experience.
• Minimum of 2 years of relevant experience in sales, healthcare industry, or clinical setting.
• Must have a technical aptitude; be able to discuss & explain complex technical product information.
• Must be able to work flexible hours and travel when needed.
• Strong business acumen and strategic problem-solving skills.
• Ability to interact effectively with internal and external customers (including all BSC divisions).

Preferred qualifications

• Clinical work experience in Cardiology within the medical device and/or pharmaceutical industry (clinical, sales).

• Prior experience supporting interventional cardiology procedures in a catheterization lab or hybrid OR environment
• Demonstrated success in a customer-facing field role within a medical device company, with a focus on cardiovascular or interventional solutions
• Familiarity with intravascular imaging technologies (e.g., IVUS, iLab) and atherectomy systems (e.g., Rotablator)
• Strong presentation and training skills, with experience delivering product education to physicians, nurses, and lab staff

The anticipated annualized base amount or range for this full time position will be$65,000 to $85,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.