Cyberark Customer Success Engineer 

Israel 

173878013

Responsibilities:

• Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one CyberArk product pillar
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
• Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.

• BA or equivalent (Computing or related degree)

1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles

• Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
• Prior experience with CyberArk Software solutions is an advantage
• Knowledge of the following technologies (including their support and security operation) is desired: enterprise directory services (Active Directory, LDAP, etc.) UNIX/Linux, databases, DevOps (Jenkins, Ansible, Git, etc.), cloud technologies (AWS, Azure, Google Cloud, Kubernetes, OpenShift)
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills

Fluent in English and Hebrew, other languages are an advantage