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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Knowledge compliance and MCA process
Change Control Process Coordination
Intermedia Knowledge Avaya, Cisco Voice, Nice Voice Infraestructure.
Use the monitoring systems to conduct in-depth analysis and provide the Global Voice Operations and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident.
Receive calls from internal clients or partners within CTI reporting business affecting high severity issues, which require immediate engagement and apply rapidly engage Global Voice Operations and Technical Support teams upon receipt of these types of calls.
Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for Mexico.
Provide rapid response to all actionable alerts in order to execute within the Global Voice Operations proactive based support model.
Execution of periodic validations to prevent any issue related with alarms or high use of the several voice components under the management of Global Voice Operations (Be preventive).
Troubleshoot and provide client support for technology and infrastructure issues.
Resolve simple, automated and scripted incidents.
Execute or implement simple, automated and scripted changes or infrastructure requests.
Intermediate english
Time Type:
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