Prior experience in a customer support role and ability to drive what matters when it comes to customer experience.
Passion for the customer experience and ideas for improving processes to enhance that experience.
Understanding of quality standards and the ability to identify deficiencies and propose solutions to address.
Key Qualifications
Demonstrated innovation and critical thinking through process improvements, overcoming obstacles, and new idea generation.
Ability to build strong and authentic relationships across levels of the business is key to success in this role. You should be proactive about seeking support to grow your expertise and experience.
Demonstrate integrity in all facets of decision-making.
Ability to work independently and be self-directed.
Flexible to program changes.
Willingness to travel domestically and/or internationally.
Passion for Apple products.
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.