JPMorgan Retail Customer Service Account Specialist Bilingual 

United States, Georgia, Atlanta 

999207962

Job responsibilities:

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

• Home Location must reside within approximately 30 miles radius of the JPMC Summerhill Community Center , 9 Georgia Ave SE, Atlanta, GA,30312
• Reading and speaking in both Spanish and English fluently is required for this role
• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills:

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.