Ford Analyst/Specialist Supply Customer Liaison 

Thailand, Bangkok, Bangkok 

998276994

Dealer Support & Relationship Management:

• Act as the primary point of contact for dealers regarding parts supply inquiries, order status updates, and issue resolution, ensuring timely and effective communication.
• Proactively build and maintain strong relationships with dealer personnel to understand their specific needs and challenges related to parts availability.
• Provide expert guidance and support to dealers on parts ordering processes, inventory management best practices, and utilization of online parts ordering systems.
• Expedite critical parts orders (VOR) for dealers to minimize vehicle downtime and maximize customer satisfaction.

Dealer Support & Relationship Management:

• Act as the primary point of contact for dealers regarding parts supply inquiries, order status updates, and issue resolution, ensuring timely and effective communication.
• Proactively build and maintain strong relationships with dealer personnel to understand their specific needs and challenges related to parts availability.
• Provide expert guidance and support to dealers on parts ordering processes, inventory management best practices, and utilization of online parts ordering systems.
• Expedite critical parts orders (VOR) for dealers to minimize vehicle downtime and maximize customer satisfaction.
• Collaborate with internal teams (e.g., Supply Planning, Logistics, Customer Service) to address and resolve dealer concerns related to parts availability, order fulfillment, and shipping discrepancies.

Parts Availability & Order Management:

• Monitor parts demand and inventory levels to identify potential supply shortages or overstock situations that could impact dealer service operations.
• Communicate proactively with dealers regarding backorders, estimated time of arrival (ETA) for parts, and alternative solutions to minimize customer impact.
• Process and manage dealer parts orders, ensuring accuracy and adherence to established procedures.
• Investigate and resolve discrepancies related to dealer parts orders, shipments, and invoices.
• Support the implementation of new parts programs and initiatives for dealers, providing training and ongoing assistance.

Performance Analysis & Reporting:

• Track and analyze key performance indicators (KPIs) related to dealer parts supply, such as fill rates, backorder aging, and order fulfillment times.
• Prepare regular reports on dealer parts supply performance, identifying trends, opportunities for improvement, and potential risks.
• Provide feedback to internal teams on dealer needs and challenges to improve parts supply processes and enhance dealer satisfaction.
• Monitor dealer parts inventory levels and provide recommendations for optimizing stock to meet local market demands.

Continuous Improvement & Collaboration:

• Identify opportunities to improve parts supply processes and enhance the overall dealer experience.
• Participate in cross-functional teams to develop and implement solutions to address dealer parts supply challenges.
• Stay up-to-date on industry trends and best practices related to parts supply and dealer support.
• Document all dealer interactions and resolutions in a comprehensive and organized manner.