Cisco Product Quality Engineer 

United States, California, San Jose 

997404341

The Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco. The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Software / Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

• Pursuing Closed Loop Corrective & Preventative Actions for Quality incidents.
• Capturing quality requirements and data for Cisco new product introductions
• Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
• Presenting proposals, strategies and status to Cisco Executives
• Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
• Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings

• You will own New Product Introduction Quality, Factory Quality and Field Quality, as well as driving detailed quality improvements, while working in close engagements with internal and external partners.
• Ownership of product quality, both hardware and software, for assigned product family.
• Factory yield performance management to factory quality goals. Ensure New Product Introductions meet quality requirements through phase gate reviews.
• Perform data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer happiness. Perform factory and field critical issue management.
• Ability to communicate clearly and accurately technical concepts and design recommendations to engineering audience as well as executives as well as drive process change initiatives.

• Bachelors (Electrical, Mechanical, Industrial or Data Analytics) +7 years related experience or Masters +4 years' experience or equivalent experience.
• 5+ years of experience in hardware / software / services development and quality management
• Hands on experience performing data analysis and communicating findings, analysis and recommendations to executives and business users.

• Experience in analytics tools such as Tableau and/or Power BI are a plus
• Familiarity with Agile and/or automation Preferred