JPMorgan Healthcare Payments - Sales Support Specialist 

United States, Pennsylvania, Philadelphia 

997228800

As a Sales Strategy and Support Officer you are eager to jump in and assist a high revenue sales team in meeting their revenue plan. You have excellent attention to detail and can communicate clearly internal requirements in order to provide the best customer experience possible. You will also be working close with customers to ensure the completion of enrollment. This includes assisting the sales team, understanding internal requirements, providing excellent customer service, working closely with customers for enrollment completion, and managing sensitive customer situations. The role also offers an opportunity to learn and understand the company's solution suite and articulate its value proposition.

Job Responsibilities

• Support high revenue Sales team activities which contribute to the achievement of the annual revenue plan and goals of the organization
• Demonstrate a thorough understanding of InstaMed solutions, products and processes
• Work closely with the customer to ensure completion of enrollment materials including confirmation of solution scope and expected volumes
• Review and submit enrollment forms and initiate contracts for Professional Services
• Shepherd maintenance tasks for typical incoming account requests
• Resolve customer escalations and provide the customer with timely status updates and resolution
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• Excellent people skills and ability to build relationships with customers.
• Ability to think outside of the box and take a step back from a problem to find a resolution.
• Ability to quickly learn and understand InstaMed’s solution suite and articulate our value proposition.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily tasks and follow-ups.
• Experience in a customer-facing position.
• Bachelor’s Degree or higher.

Preferred qualifications, capabilities, and skills

• Healthcare technology experience.
• Experience with Salesforce.