Responsibilities
- Provide appropriate and timely resolutions to customer and business escalations on AR matters unresolved by staff level resources.
- Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone.
- to settle outstanding debt.
- Work closely with Operations and various outside providers to resolve billing issues timely.
- Develop and maintain good rapport with customers and internal business owners.
- Review of AR Specialists’ portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met.
- Demonstrate strong technical knowledge of Accounts Receivable systems and processes.
- Supervise and coach staff.
- Assist in evaluations of employee performance.
- Train new employees.
Knowledge and Experience
- Preference for a candidate with 3+ years in an Accounts Receivable management role.
- Associate’s degree in a business-related field is preferred, but commensurate work experience is acceptable.
- Must be a driven, hardworking individual.
- High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement.
- The candidate must be detail oriented and possess strong organizational, verbal, and written skills.
- Candidate must be able to handle confidential and sensitive information in a professional manner.
- Interpersonal skills and the ability to work in a team environment are a must.
- Strong customer service and communication skills are required.
- Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.
