Citi Group Client Onboarding Junior Implementation Manager 

Poland, Masovian Voivodeship, Warsaw 

995830651

onboarding experience for our clients.organizations.

What you’ll do:

• Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients

• Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time

• Accurately report project status, escalating effectively for “on hold” and slow-moving deals

• Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan

• Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery

• Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers

• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required

What we’ll need from you:

• 2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must

• Ability to manage complex integration solutions, working alongside Technical and Technology teams

• Results orientation - evidence of proactively driving projects is the conclusion

• Excellent communication

• Organizational and planning skills.

• Negotiation, decision making and problem-solving skills.

• Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition).

• Attention to detail and experience of working in a controlled environment

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives