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Google Head Creator Success Operations YouTube 
United States, California 
994650835

06.03.2025
Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor’s degree, or equivalent practical experience.
  • 15 years of experience in operations, customer care, product support, management consulting, or corporate strategy roles.
  • 5 years of experience in people management.
  • Experience influencing stakeholders across organizational lines and borders.
  • Experience in building, leading, and executing with cross-functional teams.

Preferred qualifications:
  • MBA or Master's degree.
  • Experience with customer support operations (e.g., support workflows, contact centers, support channels, metrics).
  • Experience with designing and executing strategy and cross-functional initiatives.
  • Experience leading Strategy and Operations teams in complex and matrix environments.
  • Ability to engage as a peer and thought partner with stakeholders.
  • Ability to manage and lead others.