Your Role and ResponsibilitiesThe Sr Manager in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The resource will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.
- Assist in Learning Strategy Development and Execution:
- Work on the annual learning strategy and drive its execution with the team.
- Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.
- Client Consultation and Learning Solutions:
- Consult with clients to understand their learning requirements and desired outcomes.
- Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.
- Knowledge Management:
- Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.
- Facilitator Training and Development:
- Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
- Coach facilitators to independently deliver sessions effectively.
- Reskilling and Transition Support:
- Support the reskilling of resources in accounts that are ramping down to help place them internally.
- Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.
- Content Creation:
- Develop content for customized and generic training sessions.
- Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.
- Leadership and Client Engagement:
- Periodically present learning updates in leadership forums.
- Participate in potential client visits to showcase training capabilities.
- People Management:
- Support the professional development of the team through continuous learning and upskilling opportunities.
- Ensure alignment of individual, team, and organizational objectives.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Partake and drive various learning engagements driven at a business unit/organisational level.
Required Technical and Professional Expertise
- Minimum 10+ years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 7 years in the training function
- Bachelor’s degree in Training, Education, Human Resource or relevant field.
- Fluent communication skills at a professional level
- Facilitation skills
- Content development expertise
- Experience as a learning consultant
- Ability to drive outcome-based learning
- Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)
- Proficiency in MS Office tools
- Strong organizational and decision-making skills.
- Ability to work in a team.
- Ability to manage and handle multiple tasks.
- Outstanding critical thinking and problem-solving skills.
- Attention to detail.
- Experience in building rapport and collaborating with internal & external stakeholders
Preferred Technical and Professional Expertise
- Experience in implementing knowledge management framework
- Master Trainer certification
- Instructional Design Certification
- Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline