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IBM Deputy Group Manager- Learning & Knowledge 
India, Karnataka, Bengaluru 
442216590

15.07.2024

Your Role and Responsibilities
The Deputy General Manager (DGM) in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The DGM will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.
  • Assist in Learning Strategy Development and Execution:
    • Work on the annual learning strategy and drive its execution with the team.
    • Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.
  • Client Consultation and Learning Solutions:
    • Consult with clients to understand their learning requirements and desired outcomes.
    • Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.
  • Knowledge Management:
    • Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.
  • Facilitator Training and Development:
    • Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
    • Coach facilitators to independently deliver sessions effectively.
  • Reskilling and Transition Support:
    • Support the reskilling of resources in accounts that are ramping down to help place them internally.
    • Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.
  • Content Creation:
    • Develop content for customized and generic training sessions.
    • Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.
  • Leadership and Client Engagement:
    • Periodically present learning updates in leadership forums.
    • Participate in potential client visits to showcase training capabilities.
  • People Management:
    • Support the professional development of the team through continuous learning and upskilling opportunities.
    • Ensure alignment of individual, team, and organizational objectives.
    • Conduct regular performance reviews and provide constructive feedback to team members.
  • Partake and drive various learning engagements driven at a business unit/organisational level.


Required Technical and Professional Expertise

  • Minimum 15 years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 10 years in the training function
  • Bachelor’s degree in Training, Education, Human Resource or relevant field.
  • Fluent communication skills at a professional level
  • Facilitation skills
  • Content development expertise
  • Experience as a learning consultant
  • Ability to drive outcome-based learning
  • Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)
  • Proficiency in MS Office tools
  • Strong organizational and decision-making skills.
  • Ability to work in a team.
  • Ability to manage and handle multiple tasks.
  • Outstanding critical thinking and problem-solving skills.
  • Attention to detail.
  • Experience in building rapport and collaborating with internal & external stakeholders


Preferred Technical and Professional Expertise

  • Experience in implementing knowledge management framework
  • Master Trainer certification
  • Instructional Design Certification
  • Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline