Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer happiness.
Document solving processes and technical findings to generate service reports and presentations.
Assist field engineers in diagnosing, troubleshooting, and debugging sophisticatedoptical/electro/mechanicalequipment, computer systems, coupled with software solutions.
To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
Ability to travel internationally around 20-30% of time
May be involved in tool installation, relocation, and upgrade of equipment.
Provide technical training support
Minimum Qualifications
Bachelor's Level Degree and work experience in a similar or relatable role