Uber Customer Support Representative - Italian Speaker 

United States, West Virginia 

993243257

What You’ll Do

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.

What you’ll Need

• Fluency in Italian (mandatory)
• Good English level (B2).
• Curiosity - you love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Proficiency using computers (typing, quickly navigating between various tools).
• Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis).
• A bachelor's degree or college experience preferred.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .