Truist Client Solutions Specialist-Business Banking 

United States, Virginia, Richmond 

993238926

Regular or Temporary:

English (Required)

Role will be filled as Specialist II or III based upon experience.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Consistently achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Responsible for exercising good and professional judgement in handling more difficult problem accounts. May include exceptionally complex or multiple products, systems, delinquency or charged off accounts.
3. Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
4. Assist less experienced teammates with more difficult collection accounts and client calls and may assist with new hire side by side training.
5. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
6. Assist leadership and in handling escalated internal and external inquiries and/or complaints.
7. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
8. Utilize established resources for alternative information to reach clients.
9. Offer/execute payment assistance and settlement programs, including expanded authority levels within policy guidelines.
10. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
11. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
12. Complete all required Computer Based Training (CBT) courses accurately and timely.
13. May assist leadership with reviewing system test cases for common collection tasks to help support accurate deployment of upcoming system changes

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate
2. Advanced computer skills in MS office suite
3. Achieved and consistently exceeded production goals and performance expectations
4. Three plus years previous collection/recovery experience
5. Excellent verbal and written communication skills
6. In depth understanding of systems and products across Client Default Solutions.
7. Ability to perform in a fast paced, highly dynamic environment.

1. Bachelor’s Degree in a business-related field
2. Previous lending or call center experience
3. Bilingual