JPMorgan Client Optimisation Programme - Vice President 

India, Maharashtra, Mumbai 

993223596

As a Vice President in the Client Optimisation Programme, you will be a strategic thinker passionate about promoting solutions. You will work closely with various teams to define the Client Service strategy, develop execution plans, and manage the Client impacting workstreams. Your role will involve developing and executing a comprehensive strategy for optimising client service delivery, overseeing the client impacting workstreams for the Optimisation Program, and managing Client Services resources effectively. You will also utilize data analytics and feedback mechanisms to evaluate the effectiveness of client service initiatives and coordinate client training for proprietary JPM technology.

Job Responsibilities:

1. Develop and execute a comprehensive strategy for optimising client service delivery and optimising client behaviour, identify areas for improvement and implement solutions to enhance client satisfaction.
2. Oversee the client impacting workstreams for the Optimisation Program, including monitoring performance metrics, ensuring key deliverables are met to achieve the program objectives.
3. Collaborate with key stakeholders in Client Service, Sales, Product, Product Development, Operations and Technology to align program goals with organizational priorities.
4. Manage Client Services resources to effectively to achieve maximum impact. Identify opportunities for investment in technology or process improvements, as well as changes to client behaviour, to enhance client service delivery and improve the operating model across clients.
5. Utilize data analytics and feedback mechanisms to evaluate the effectiveness of client service initiatives. Regularly report to senior management, highlighting successes and areas for improvement.
6. Coordinating client training for proprietary JPM technology

Required qualifications, capabilities and skills:

• Bachelor’s degree in Finance, Business, or a related field. Advanced degree such as MBA, CFA or relevant certifications.
• Proven track record of leadership in managing global projects, working with multiple senior stakeholders, with the ability to oversee multiple initiatives simultaneously
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Analytical mindset, with the ability to interpret data and make data-driven decisions
• Demonstrated ability to drive change and implement process improvements in a complex organizational environment
• Prior Securities Services experience in Operations, Product or Client Service, fund accounting or custody background
• Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written
• Effective problem solving and ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision
• Hands-on experience with data management and visualisation tools.