Bank Of America Assistant Vice President - Client Service 

India, Maharashtra, Mumbai 

8219139

Responsibilities:

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

• Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
• Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
• Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
• Work with team, business partners and clients to provide and promote quality service solutions.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
• Periodic analysis of client enquiry statistics to identify trends and recurring issues.
• Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
• Market Trade Service initiatives, successes and strengths to new/existing clients.
• Provide back up support to the Trade Services team and be a team player.
• Drive Digitization, self serve, Opex, etc
• Deliver a world class client experience.

Skills:

• Work experience of 8-10 years in a similar profile in a bank

• Strong persuasion/ client management skills.
• Track record gained through operational experience within the trade environment.
• ·Good interpersonal and problem solving skills
• Good verbal and written communication skills are essential for this role.
• Ability to thrive on challenges, work in high pressured environment and meet tight deadlines
• Good time management skills, Strong team player with good work ethics
• Ability to work independently as part of an elite team
• Attention to detail, Highly organized, Adapts easily to change
• Takes personal ownership and accountability of the work assigned
• Ability to build strong client relationships
• Friendly outgoing personality to deal with clients / business partners
• It will help to have an Operational Excellence mindset.