JPMorgan ServiceNow Product Director 

United States, Texas, Plano 

993133383

As an experienced Service Now solutions leader, you will drive the strategy and implementation of services in one or more areas across IT powered by the ServiceNow platform. You will deliver business value through collaborative partnerships with customers across the firm, our product line teams and Global Technology, as well as industry experts. You will lead Agile product teams that will deliver enterprise product services and capabilities, aligned to our standards, objectives, and product vision. You will build and manage key relationships as part of the client solutions’ team and across the firm, and empower high performing, self-directed teams to deliver successfully.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Provides thought leadership to ServiceNow IT Workflows, modernizing our ecosystem and enhancing the engineer experience, for Request Services and Catalog items, and potentially other platform capabilities
• Builds partnerships within Infrastructure & Platforms, Global Technology, and across the firm, to successfully deliver business outcomes
• Understands the business problems and opportunities that our product line and the ServiceNow platform can resolve; provide solutions that favor out-of-box functionality vs. customization
• Works collaboratively with Product and Platform Leads to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
• Leverages external networks, training/education, and vendor/industry experts, to inform our strategic direction
• Leads Agile product teams in fostering a product mindset, while motivating and inspiring the team

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• 7+ years of expert-level ServiceNow experience and leading delivery of ServiceNow IT Workflows’ solutions, with depth in ITSM Request Workflows; ITOM, Dev Ops, and Sec Ops experience ideal
• 5+ years managing/leading global and agile teams, comprised of team members at varying levels; experienced in leading projects following Agile or Scaled Agile methodologies
• Ability to influence with storytelling, organizational skills, and attention to detail, at all levels of the organization and across a broad variety of job functions
• Energized by the opportunity to manage/oversee multiple initiatives and operate in a fluid environment
• Understanding of design thinking techniques (Persona’s, Journey Maps, Business Model Canvas etc.)
• Demonstrable experience in creating and socializing roadmaps, milestones and scoping/estimation methods; successful track record in strategic planning and bringing products ‘to market’
• Experienced at setting and managing Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Certifications or Trainings associated with ServiceNow capabilities, ServiceNow Administrator and/or Implementation Specialist in one or more modules (SecOps, IRM, ITSM, ITOM, ITAM)
• Experienced using data and analytics to drive decisions and change behaviors
• Excellent professional and interpersonal skills including creative problem solving, effective written and verbal communications, and planned and organized coordination of cross functional teams