Truist Lead Infrastructure Engineer 

United States, North Carolina, Raleigh 

992900203

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

• Apply in-depth knowledge of application support and an understanding of best practices.
• Provide level 2 and 3 level support for web / middleware issues that come through the enterprise support center.
• Respond to issues in a timely manner by receiving and investigating incidents or service tickets
• Resolve complex technical issues for Truist Network applications
• Responsible for general support, maintenance and troubleshooting of web and middleware based platforms.
• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution
• Perform programming and debugging activities.
• Providing operational support for web products in use today.
• Provide support for the Change, Release, Incident, Request and Configuration Management processes for Truist’s Web & Middleware Operations technologies and services.
• Analyze and observe trends with technical issues and develop recommendations for long- term improvements
• Develop and maintain documentation for supported infrastructure.
• Assist junior engineers to learn processes, procedures, and standards within the web team.

Requirements

• Must have a Bachelor’s degree in Computer Science, CIS or related technical field.
• Must have 3 years of experience in application support positions performing/utilizing the following.
  • Middleware production support and program analysis
  • Installation, configuration and administration of application servers and webservers that host intranet/internet facing application server setup and management.
  • Infrastructure and Environmental migrations.
  • Monitoring of critical systems/systems processes and problem resolution/escalation of application, data networking and system management issues.
  • Experience with: Linux Red Hat, AIX, Windows Operating Systems, and J2EE standards and best practices
  • Two or more of the following:
    • Microsoft IIS Server
    • IBM Websphere Application Server
    • IBM WebSeal (Tivoli Access Manager) and/or ISAM
    • VMWare Tomcat / TCServer
    • IBM MQ
    • IBM Datapower Gateway
    • Tibco
    • Pega

• Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Raleigh, NC. Must be available to travel to Raleigh, NC regularly for meetings and reviews with manager and project teams within 24-hours’ notice.