JPMorgan Account Specialist II - Teller Recon Service 

United States, Indiana, Indianapolis 

992287747

As an Account Specialist II in Teller Recon Services, you will take approximately 30-45 inbound calls a day frombranches, commercial businesses, and customers regarding unclaimed property

Job Responsibilities:

• Operate in a call center environment dedicated to 100% phone-based customer interactions
• Exhibit outstanding communication, negotiation, and decision-making skills, ensuring continuous engagement with our customers
• Take full responsibility for each customer interaction, treating them with respect and responding empathetically
• Function effectively both independently and collaboratively within a team setting
• Comply with all relevant regulatory standards and departmental practices and procedures
• Employ problem-solving abilities to efficiently address customer inquiries and resolve issues
• Navigate multiple technologies while maintaining active engagement with our customers

Required Qualifications, Capabilities, and Skills:

• +2 years of experience in customer interaction or support, either via phone or in-person
• +2 years of proficiency in using multiple computer applications within a Windows-based environment
• Prior experience in retail industry. Retail banking experience a plus
• Strong passion for assisting people by solving problems and effectively presenting and explaining solutions
• Ability to thrive in a fast-paced environment
• Experience in data entry tasks

Schedule: Monday - Friday (Hours of operations are between 8am and 9pm EST) Day Shift/Night Shift

This is NOT a hybrid based role. This requires you to work ONSITE.

This position requires that you attend trainings as scheduled. Training hours may not coincide with regular schedule.