Capital One Director Content Design Individual Contributor 

United States, Virginia, Arlington 

991886178

Director, Content Design (Individual Contributor)

We’re currently seeking a Content Design Director (Individual Contributor)

Role Expectations

, you’ll leverage your exceptional content design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with cross-functional leaders and teams and apply your expertise to elevating the quality and maturity of the

You will serve on the Become, Spend, and Pay senior leadership team and partner with our team leaders, content & UX and UI designers, and researchers to improve the quality of our experiences. Cross-functionally, you’ll maintain close relationships with product, tech, and marketing peers to drive work to market.

You can expect to:

• Critique and edit the work of more junior content designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate content quality from concept to market launch

• Serve as the sole or lead content designer on highest-leverage bodies of work identified by self and senior leaders — applying a full-breadth of discipline skills from setting the content strategy to writing the messaging content

• Lead activities to contribute to the creation and evolution of a Content Design System for Experience Design, including scalable content frameworks and governance models

• Elevate the role of Content Design internally and with partner groups, creating and driving rigor in the implementation of content design methodologies & tactics, as well as standards for how content designers should embed in the work with their peers

Here are some of the expected competencies for this role:

• Content Design Expertise:Leverage writing, storytelling and user experience design expertise to create and influence the creation of compelling, accurate and accessible digital content experiences that drive value, solve larger strategy problems and shape expectations; use and help team optimize the use of appropriate tools, platforms, frameworks and design systems to develop artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows

• Leadership:Provide guidance, direction and mentorship to other design roles, such as content design, UI orUX design, research, operations, design strategy, service design and motion design and lead complex projects, directing the work of junior designers

• Human-Centered:Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

• Business-Focused:Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

• Problem-Solving:Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service bold technological solutions, data destinations and efficiency

• Collaboration:Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

• Communication:

Basic Qualifications

• At least 10 years of experience in a content, strategy, writing, or user experience design roles

Preferred Qualifications:

• 10+ years of experience working with and contributing to an established design system

• Experience in a design toolkit that spans content design, product design, service design and design strategy

• Experience leading high-impact, highly complex projects from strategy through delivery to market

• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

• Expertise with design and prototyping tools such as Figma

• Experience managing an interdisciplinary design team

• Track record of guiding, mentoring, growing and inspiring design teams

• Proficiency in business case development, grounding product and user experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

McLean, VA: $226,000 - $257,900 for Director, Design New York, NY: $246,500 - $281,300 for Director, Design Plano, TX: $205,400 - $234,400 for Director, Design Richmond, VA: $205,400 - $234,400 for Director, Design San Francisco, CA: $246,500 - $281,300 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.